Today I woke up to a pleasant surprise.
In this post, I mentioned my dissatisfaction with some of my purchases which were not as described. I also included pictures of my purchases and email communication with the sellers to support my claims.
The emails I received were polite and professional. They apologized for my bad experience and stated that they would like to give me a full refund for the 2 books I mentioned in my blog post – something that was completely unexpected. Thank you.
The supervisor also mentioned that there was no record of me contacting AbeBooks customer support and that I should use it for future assistance. Honestly, I had no idea customer support dealt with such situations. Always thought I had to contact the seller myself because when you look at your order details on the website there are 2 buttons: Ask Bookseller a Question and Initiate Refund/Return – both of which are direct communications with the seller. With this knowledge, I am definitely more inclined to try purchasing from AbeBooks again in the future.
Lastly, because I mentioned Mike’s book in that post, they’ve asked for his order details so that they can make it right for him as well.
A great example of prompt and excellent customer service. I am grateful and happy – thanks again AbeBooks!